Now, when a doctor sees a patient, he thinks if this patient will create trouble for him. At the same time, a patient fears whether he will get the right treatment or will be a victim of a business.
"The transformation of healthcare sector to healthcare industry has created a gap between the doctors and patients. We must work together and bring back the faith that the patients used to have in doctors. We must not confuse our patients with customers. Patients are different from customers. They are coming to get cured, to seek solace," Dr K Hari Prasad, President, Apollo Group of Hospitals said while interacting with the students. Dr Prasad feels that healthcare managers are responsible for creating this gap between patients and doctors and he did not shy away to include himself in this oeuvre of 'healthcare managers'. This has been one of the reasons why he meticulously chose the topic 'STOP Management in Healthcare' to address the students. The seminar was orgnised by the Campus-to-Corporate )C2C) department on June 2, 2023.
Hon'ble Chancellor Phalguni Mookhopadhayay extended a warm welcome to Dr K Hari Prasad and his team. Dr Prasad was accompanied by Dr Nandini Ali, Chief Marketing Officer, Hospitals Division, Apollo Hospital Group; Rana Dasgupta, Chief Executive Officer - Eastern Region, Apollo Hospitals Group and Abhijit Majumder, Chief Operating Officer - Eastern Region, Apollo Hospitals Group.
Coming back to the seminar, Dr Prasad discussed that one must not lose out on the humane elements while one is in the healthcare sector. "There is something other than equity that we put into hospitals. Patients should always be the centre of anything and everything that we do," he added. His words were an out-of-text lesson for the students who wish to pursue a career in healthcare.