Hospital operations is an emergency sector and the professionals associated with it have to be ever-ready. Dibyendu Bhattacharjee, Manager of Operations, HLG Memorial Hospital, Asansol highlighted the roles and responsibilities in this sector to the BBA HM and MBA HM students at a workshop on 'Hospital Operations Management and Quality of Healthcare'. The event was organised by the Department of Hospital Management on August 16th.
While interacting with the students, Bhattacharjee in a very simple manner shared with them his professional experience - how to explain certain things to the patient, how to conduct patient counselling etc. Basically, a Floor Manager or a Manager of Operations at a hospital acts as the bridge between the hospital authority and the patient party.
The areas that need upgradation were also discussed at the workshop. The students had an enriching experience.