Why does a patient walk into one hospital… and trust it over another?
Is it the reputation? The quality of care? The infrastructure? Or the experience that makes them feel they are truly in safe hands?
These are not just questions – they are the foundation of building better healthcare systems for tomorrow.
Delving deep into this critical aspect of healthcare management, Anisha Biswas, Assistant Professor, Department of Hospital Management, Brainware University, has brought valuable insights through her latest research publication in the prestigious International Journal of Management Practice – a Scopus Indexed journal published by Inderscience Publishers.
With healthcare evolving every day, research like this helps us understand what truly matters to patients and how hospitals can create trust-driven, patient-centric care.
At Brainware University, our faculty members continue to contribute knowledge that doesn’t just stay in journals — it shapes industries, transforms practices, and creates impact where it matters most.